Onboarding Specialist

About This Role

We are hiring an Onboarding Specialist to guide new customers through the setup and adoption of our dental lab platform. You will ensure a smooth transition from signup to active, satisfied user.

As the first point of contact for new customers, you'll play a crucial role in setting the foundation for long-term customer success and satisfaction.

Key Responsibilities

• Lead customers through the onboarding process from first login to go-live
• Deliver product training via video calls and interactive sessions
• Assist customers in configuring the platform for their workflows
• Document best practices and create onboarding guides
• Act as the first point of contact for early-stage support questions
• Track onboarding progress and identify areas for improvement
• Collaborate with customer success team to ensure smooth handoffs

Qualifications

• 2+ years in customer onboarding, support, or training
• Experience working with SaaS platforms
• Strong communication and problem-solving skills
• Ability to work with both technical and non-technical users
• Patient and empathetic approach to customer interactions

What We Offer

• Competitive salary and performance-based bonuses
• Annual retention bonuses for long-term contributors
• Fully remote position with flexible working hours
• 4-day workweek while maintaining full-time status
• Generous paid time off (PTO) to recharge and rest
• Paid sick leave to support health and well-being
• Profit-sharing program so you benefit from company growth
• 401(k) retirement plan with company contribution
• Direct role in shaping customer growth and retention strategies
• Collaborative, supportive team environment with clear career growth paths